Manager defends staff from rude customer who said their ‘nut roast was from 90s’

A customer who slammed a restaurant in Preston, Lancashire, for the food and prices has received a biting reply from the business’s owner.

The owner called their comments “one sided” and reprimanded the reviewer for “leaving staff in tears”.

According to LancsLive, the customer paid a visit to Maxy Farm Pantry and Restaurant recently, but was unsatisfied with their experience, taking to Trip Advisor to leave a scathing write-up.

The reviewer stated that when she and her party of six attended the restaurant for Sunday lunch, they were advised that there would only be roast dinners available.

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However, the customer wasn’t happy with the choice of options available for vegetarians.

She wrote: "The ONLY dish available for non-meat eaters is a Nut Roast which was vile at £15. Note to chef as vegetarians we don't eat Nut Roast as its no longer the 90’s.

"It would be an idea to get a little more creative and not just have the one very unappealing option without any other choice.”

The disgruntled diner then went on to slam the restaurant for charging full price for a small portion and the staff’s perceived lack of cooperation.

They wrote: "Elderly mother ordered a children’s portion of chicken and asked if it could be sliced off the bone for her as she had arthritis in her fingers and found it difficult to use a knife and fork especially for stripping chicken off the bone.

"The message back from chef was ‘no she was far too busy, someone else in the party would have to do it…Oh that will be the vegetarian then will it… incredible.”

They summed up their review with: "My advice, avoid Sunday Lunch the small portion was still charged at £15. Maybe okay for a coffee and a cake midweek but no more than a café."

However, the restaurant manager decided to leave a reply, writing that they didn’t believe the bad review was entirely deserved.

He wrote: "I would normally thank customers for leaving a review, even if it is a bad one, but not on this occasion.

"After speaking to all staff members who worked on your visit I must disagree with some of your one-sided comments.”

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The manager went on to agree with some of the points, explaining that the restaurant only serves roast dinners on a Sunday as they have proven to be successful, but pointing out that they offer a different vegan/vegetarian option each week, that particular week being a Mediterranean vegetable parcel in filo pastry.

They wrote: “We had a few customers asking if we had the Wild Mushroom & Mixed Nut Roast on from the previous week. People who clearly don't think we are in the 90's.”

The restaurant owner also hit back at claims the customer made about the staff.

He said: "Your comment about what my chef said is not true. The server offered to put the chicken on a separate plate as our kitchen was too busy and was going to offer to take it off the bone for you, but you quickly replied, 'no that's ok', before she could offer.

"We never said that someone from your party will have to do it.”

They even went as far to reprimand the customer for their behaviour, stating: "What you also fail to mention is the thanks your party gave our server for her service and for singing happy birthday and brining a cake out.

"Your review left our server in tears which is why I felt I must respond. My advice to you is maybe its best you go elsewhere in future."

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